General
1. Where is your company located?
Address: 3057 Cherry Tree Drive Jacksonville Florida
2. Do you have any retail locations?
In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.
Orders & Payment
1. How do I make changes after my order has been placed?
If you notice a mistake with your order after receiving an order confirmation email, contact us at service@zealgem.com. If it's after business hours, leave us a clear and detailed message with your name, phone number, and order number if available.
2. How do I change the currency?
At the top of our website, you will see a currency widget where you can change the currency to anyone available.
3. Which payment methods do you accept?
We accept PayPal Express, PayPal Credit, and all major credit cards.
4. How do you secure my payment information?
We take security very seriously and do not process any of your payment information ourselves. All payment related matters on Zealgem are handled by PayPal.
5. Is my personal information kept private?
We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks, and for the purposes of customer research and profiling or where we have your express permission to do so. For more information, please read our privacy policy in full.
Jewelry
1. Are the stones real diamonds?
Our stone type is Zealgem® Stone, which is an excellent alternative to natural gemstones because it is more scratch-resistant for everyday wear. Unlike natural gemstones that are mined from the earth using large machinery, explosives, and unsafe working conditions, the Zealgem® Stone was developed to be more durable with better optical characteristics than a diamond while maintaining an ethical standard to protect our environment.
2. Will this jewelry turn my skin green?
No, our jewelry won't turn your skin green. Jewelry that turns your skin green is made of copper. Our jewelry is made of 925 sterling silver, and the quality has been verified by International Institution SGS.
3. For the plated jewelry, I worry the color will fade off naturally.
We have a rigorous quality control process to ensure the quality of all of our jewelry. The plating will not fade off if you take care of your jewelry. In the rare event that something is wrong with your jewelry, please immediately contact our customer service so we can help solve your problem. If a problem should arise and within the time limit of your warranty, we'd be happy to assist you in getting your item repaired. For detailed information please see: 30-day return policy and a one-year warranty.
Shipping & Returns
1. Where do you ship to, and how much does shipping cost?
For your convenience, we are happy to ship our products to every place in the world.
For the US, we provide FREE Standard Shipping On Orders Over $59. For international orders, rates and shipping time differ from country to country, for more details, please visit Shipping & Delivery
2. How long until I receive my jewelry?
Delivery Time= Processing Time + Shipping Time
Processing time differs from product to product. Custom orders may take 5 to 15 working days.
Shipping time depends on the shipping method you selected. For more information, please check Shipping & Delivery.
3. Will I have to pay customs duties, taxes, or other fees?
You will not be charged any consumption tax. However, you may need to pay the customs duties by yourself.
4. What if I don't like my jewelry after receive it?
Don't worry about it. We promise an easy 30-day return policy. If you don't like the jewelry after you receive the package, just return it unused and in its original packaging. Upon acceptance of your return, the refund will be issued to your original account. Any promotional gifts must also be returned with your returned item.
5. What is your return policy?
We offer an easy, hassle-free 30-day return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 30 days of the delivery date. If you would like to know more, please view our 30-day return policy.
