30-Day Return & Exchange Policy
We want you to feel comfortable and confident when shopping at ZEALGEM Jewelry, that’s why we offer a 30-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivered date.
Please note: Items can be exchanged no more than once. The time frame for this must not exceed 30 days from when the original order was received.
If for any reason you're not satisfied with your purchase, please email [email protected] and we'll provide you with further instructions on where returns should be shipped, and the amount you will be refunded. Refund amounts for returned items will be credited to you in the same currency and using the same exchange rate as your original tender. Returns must be made within 30 days of delivery. Customers will be charged for shipping costs (this includes returns and resends).
Return & Exchange Conditions
Items returned without authorization will not be accepted.
The time frame for return & exchange must not exceed 30 days from when the original order was received.
All items must be returned in their original condition with tag, without scratches or signs of wear, and must not be resized or altered in any way.
When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking ID will not be processed.
For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Non-Refundable & Non-Exchangeable Items
Personalized items with “engravings” and “photos”, such as rings, necklaces, and bracelets, are non-refundable or exchangeable..
Special order items such as those with custom sizes and colors are not refundable and exchangeable. (Custom sizes are those that charge an extra $15)
Items without jewelry tags or that have been worn, damaged, or altered are not refundable or exchangeable and will be returned to the customer at their expense.
Items that were worn, or sent to you as Replacement/Exchange are not refundable or exchangeable.
Returns will be processed within 5 days upon receipt of your package. The refund will be issued to your original payment account and cannot be returned to alternate cards or different forms of payment.
Note: The standard shipping rate before the discount will apply and is non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.
ZEALGEM will reimburse the customer $10 as the return shipping fee under the following circumstances.
The customer received the wrong item.
The item is broken, defective, or has an incorrect engraving. (For broken or defective items, customers must contact ZEALGEM within 48 hours of receiving their order.)
We stand behind our jewelry to satisfy you with every order and want your order to be made just the way you want it! Please review your personalization/engraving/special order information before submitting your order. Check spelling, dates, and names carefully. You are welcome to contact us if you have questions before placing your order.
Generally, all personalized/engraved/special order items will be sent into production in 8 hours after we receive the payment. Therefore, any cancellations after that time will incur a corresponding material and processing fee.
Please refer to the below details:
If the cancellation is made less than 8 hours after the order was placed, there would be no cancellation fee.
If the cancellation is made between 8 to 24 hours after the order was placed, there would be a 10% cancellation fee.
If the cancellation is made 24 hours after the order was placed, there would be a 30% cancellation fee.